Support

Questions, problems, or anything that feels wrong — write to us and a person answers.

Getting in

Beaconeer is invite-only. You need either an invite link from someone already in a circle, or their invite code entered on the welcome screen under “Have an invite code?”. Sign in with Apple, Google, or an email address — all three reach the same account, so use whichever you started with.

An invite link looks like beaconeer.co/join/ABC1234. Opening it on the iPhone with Beaconeer installed drops you straight into the circle.

Circles

Circles are small by design and invite-only. The limit isn't a tier you can pay to raise — keeping a circle small is what makes it a circle. Each one has a single shared thread, a shared gallery, and its own beacon.

The beacon wakes once a few people have joined. Until then the button rests: a beacon with nobody to answer it is just a notification to yourself.

The member list is where circle membership is managed: open the circle and tap the faces in the header, or go through the circle's Settings tab. Leave circle is at the bottom of it, and admins can remove members, block, or report from the same list.

Beacons

A beacon broadcasts a place to one circle for a while, then ends by itself. There is nothing to cancel, though you can end it early from the live screen whenever you like.

Answering is one tap: On my way, or Can't tonight 🫶. You can also do nothing — nobody is ever told that you stayed quiet, and an unanswered beacon leaves no record of who did not reply.

One beacon is live in a circle at a time. After yours ends there is a short rest before you can send another to that circle; answering someone else's costs nothing.

The compass

The compass is off by default and opt-in per circle. When you turn it on, the other members of that circle see roughly which way you are and roughly how far — never your coordinates, never a map, never a route. The roughness is the feature: it is enough to feel someone nearby and not enough to arrive at them. Turning it off for your last circle deletes your stored position immediately.

If the ring looks empty, that is usually correct: it only shows members who have also turned the compass on for that circle, and an old position is deleted rather than shown stale.

Atlas

Atlas is the globe on your home screen: the people you share circles with, gathered around it, joined by threads for the circles you have in common — brighter where you have been talking lately.

Atlas will not help you find anyone, and it isn't meant to. It is there so that on an evening when nobody is free, you can still see that your people are out there. Think of it as company rather than navigation. You can dial its look down to calm or up to vivid from the controls underneath it.

The app gets more precise only as people choose it. Atlas is a feeling. The compass is an approximation — roughly which way, roughly how far. A beacon is the only exact thing, and only because someone decided they wanted to be found.

Location and the blue indicator

Beaconeer asks for location twice, and never at launch. While using the app is what places a beacon's pin. Always is asked only when you switch the compass on for a circle, and again just after you send a beacon — the app works if you decline both.

While one of your own beacons is live, your phone checks how far you are from the pin you set, so a beacon you walked away from ends itself instead of sending friends somewhere empty, and that circle can see how far off you are while they are on their way. iOS shows its blue location indicator the whole time, on purpose. Nothing about those positions is stored.

Notifications

Beacons arrive as time-sensitive notifications, because a short-lived invitation is no use tomorrow morning. You can answer one straight from the lock screen.

We send no reminders, no re-notifications of an unanswered beacon, and nothing when a beacon expires. If notifications are not arriving, check iOS Settings → Beaconeer → Notifications and that Focus or a Sleep schedule is not filtering them.

Blocking and reporting

Open the circle's member list, tap the person, and choose Block or Report. Blocking is mutual and absolute: neither of you sees the other's messages, beacons, or presence anywhere in the app. You can also block someone straight from a direct-message thread.

Reports come to us with the message and the circle involved. Anything sexual involving a minor, a credible threat, or targeted harassment is removed and the account terminated.

Deleting your account

Open Settings → Delete account in the app. This erases your profile, your messages, your photos, your beacons and any stored position, on our servers, and it cannot be undone. You land back on the welcome screen when it is finished.

Circles you created are deleted with you, along with their threads and galleries, for everyone in them. If a circle should outlive your account, hand it over first: open the circle, tap the member list, choose someone and Make owner. Then delete. Circles you merely joined are untouched — you simply leave them.

What it costs

Nothing. Beaconeer is free during the beta, with no ads, no analytics SDKs, no in-app purchases, and nothing about you for sale.

Still stuck

Tell us the iPhone model, the iOS version, and what you expected to happen — that is usually enough to find it. johnny@beaconeer.co